Great Rail Journeys and Sunvil have become the first to adopt d-flo’s CrisisComms […]
Your crisis management plans might include operational procedures and a dedicated PR agency to handle the media. But do they include the capability to communicate the right message at the right time to the right customers? More importantly, do you have the confidence of controlling the communications – and the channel used – to look after your customers when a crisis occurs? Putting it another way, are you at risk of brand damage from anxious clients and stressed-out staff?
Manually initiated – targeted and personalised – instant communications
(Advance Notifications and Incident Updates sent directly to the recipient wherever they are in the world)
Integrate with your customer reservation system to target the right customers in destination or pre-departure.
Create highly personalised multi-lingual messages to engage with each customer on an individual level.
Message via Email, SMS, social channels and apps directly to the customers’ mobile phones.
Deliver instant essential advice, information and warnings to remove customer anxiety and frustration.
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+44 (0)203 582 5210