Your crisis management plans might include operational procedures and a dedicated PR agency to handle the media. But do they include the capability to communicate the right message at the right time to the right customers? More importantly, do you have the confidence of controlling the communications – and the channel used – to look after your customers when a crisis occurs? Putting it another way, are you at risk of brand damage from anxious clients and stressed-out staff?


Crises are a fact of life, and sadly all too common. They cannot be controlled and cannot be predicted.

Introducing CrisisComms

CrisisComms offers a fast and simple method for communicating with customers in an emergency via the essential item everyone carries with them – their mobile phone – to:

clock

Reduce communication

delays

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Reduce customer

frustration

reducecosts

Reduce financial

impact

Crisis Communications

Personalised, instant and managed in one solution

Manually initiated – targeted and personalised – instant communications

(Advance Notifications and Incident Updates sent directly to the recipient wherever they are in the world)

Comprehensive Capabilities

Essential capabilities to communicate in the most challenging crises:

integrate

Integrate

Integrate with your customer reservation system to target the right customers in destination or pre-departure.

personalise

Relevant

Create highly personalised multi-lingual messages to engage with each customer on an individual level.

smartphone

Mobile

Message via Email, SMS, social channels and apps directly to the customers’ mobile phones.

lightning

Instant

Deliver instant essential advice, information and warnings  to remove customer anxiety and frustration.

Recent Posts

First adopters of CrisisComms announced

First adopters of CrisisComms announced

Great Rail Journeys and Sunvil have become the first to adopt d-flo’s CrisisComms […]

d-flo sponsor ABTA Crisis Management event

d-flo sponsor ABTA Crisis Management event

d-flo sponsoring and speaking at ABTA’s ‘Crisis Communications Management’ event in Manchester […]

d-flo launch Crisis Communications solution

d-flo launch Crisis Communications solution

d-flo launches the essential CrisisComms tool for helping and reassuring travellers in an emergency […]

Experience for yourself

Contact us to experience how CrisisComms can improve your crisis communications and reduce customer frustration and brand damage.

119 Arthur Road

Windsor

Berkshire

SL4 1RU

+44 (0)203 582 5210
info@d-flo.co.uk